Effective Date: January 23, 2024
Thank you for shopping with Tee and Boba! We want to ensure that your experience with us is enjoyable, and we stand behind the quality of our products. Please read our Refunds and Returns Policy carefully to understand how returns and refunds are processed.
- Return Eligibility
1.1 Physical Products
We accept returns for physical products within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for return.
1.2 Digital Products
Due to the nature of digital products, we generally do not offer returns or refunds once the product has been downloaded or accessed. However, if you encounter any issues with your digital purchase, please contact our customer support at tee.and.boba@gmail.com, and we will do our best to assist you.
- Initiating a Return
To initiate a return, please follow these steps:
2.1 Physical Products
- Contact our customer support at tee.and.boba@gmail.com within 30 days of the delivery date.
- Provide your order number, the name of the product you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
2.2 Digital Products
- If you encounter any issues with your digital product, please contact our customer support at tee.and.boba@gmail.com.
- Provide your order number, a description of the issue, and any relevant details.
- Our customer support team will assist you in resolving the issue promptly.
- Refund Process
3.1 Physical Products
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within [X] business days.
- Please note that shipping costs are non-refundable.
3.2 Digital Products
- Refunds for digital products will be considered on a case-by-case basis.
- Our customer support team will work with you to determine the appropriate resolution.
- Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support at tee.and.boba@gmail.com.
Tee and Boba reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Tee and Boba!
tee.and.boba@gmail.com [23/01/2024]